Make Covid-19 support for vulnerable energy customers permanent, Ofgem tells suppliers

Regulator plans to make current voluntary measures standard practice across the industry

The energy regulator plans to make some of the rules designed to protect customers struggling financially during the Covid-19 crisis a permanent part of its oversight from this winter.

Ofgem plans to call on energy suppliers to offer customers having difficulty in topping up their energy meters or paying their gas and electricity bills emergency top-up vouchers or breathing space on bill payments.

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